HomePostage, Shipping & Returns

Postage, Shipping & Returns

For Christmas please note our last guaranteed delivery order date is 22th December

Mainland UK Special delivery is £6.20. Once dispatched is guaranteed for next day delivery by 1 pm. Each item has a slightly different turn around time depending on stock and availability etc. We send all our items this way to ensure safe delivery as doing so also guarantees your item.

For overseas shipping prices will vary in accordance with weight and destination. We will inform you of the cost prior to shipping. We endeavor to keep the postage cost as low as possible,

I currently use The Royal Mail Delivery. All items are sent recorded delivery and should take 1–2 working days in the UK once sent, signature with always be required on delivery.

Please be aware of any current postal strikes. Please allow a little extra time before Christmas!

Should your order be urgent please contact me to check availability before placing your order email order@maree.co.uk or call 07941136041(please leave a message) Mon – Sat 9am – 6pm

We are happy to send goods outside of the UK Mainland including worldwide. Please email me with your order (copy and paste your basket contents) and I will come back to you the best shipping quote charged at cost.

Packaging

All pieces of Jewellery comes in a high-end presentation box or pouch.  Perfect for a gift and for storing the jewellery after woods. If you would like a Maree London bag sent (so you can complete the gift) please just ask.

It’s worth mentioning that we recycle all packaging where ever possible. So please be aware that your parcel may contain re-used boxes and packaging, but still done in a high-quality way. This avoids waste and is kinder to the environment.

Returns & Exchanges

I want my customers to be totally happy with their purchase so if for whatever reason you do not wish to keep the items you have ordered please email info@maree.co.uk or call straight away and send back for a refund, you have up to 30 days. The postage and packing charge will not be refunded. The items should be well packed to avoid any damage and as a minimum, a proof of posting should be obtained. Please keep the Proof of Posting (this is free) or Recorded delivery slip, it will cover you if the parcel is lost in the postal system until we confirm that we have received the package no refund will be made. We cannot be held liable for any package that is not received where a minimum a Proof of Posting was not obtained.

UK law states that you are entitled to a ‘cooling off’ period after placing your order. You may cancel your order without reason and return it within 7 working days after the day of receipt for a full refund excluding any postal charges. Goods must be returned AS NEW AND UNUSED. Where goods are supplied in sealed packs or containers, the packs must be unopened and intact. The cost and safe return of the goods is the responsibility of the customer.

Special orders and Commissions

For unusual and one-off items, I am happy to accept special orders or commissions.

Ordering

There is no minimum order level.

Payment

I accept Paypal, Credit Card, Debit Card payments via a secure server which encrypts the information before sending across the Internet. Please note that all transactions will be carried out in Sterling.

The goods will not be delivered until the customer’s funds have been paid and cleared in full.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Your information provided to me during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.

Overseas Customers (Outside the UK)

We welcome orders from overseas. Postage from outside the UK times will vary, please contact me if you have any questions. Also, buyers are responsible for any duties payable.

European and Worldwide orders cannot be sent without insurance. Payment must be made in Sterling. International purchases may incur Import fees or charges, depending on the laws applicable in the purchasers country. Any charges relating to import taxes or Customs duties or Customs clearance fees are the responsibility of the buyer.

This will be based on the overall weight of your order.

Return / Refund Policy

Postage charges will be based on the weight of the parcel and will vary; I will charge an extra amount to cover overseas shipping.